NCR Critical Reflections

  My experience at NCR as a whole provided a great deal of valuable insight into the inner workings of a corporate business. However, as can be expected, there were both positive and negative factors to the overall experience. This section will detail my experiences and discuss my reflections on several aspects of my time…

Paper Based Sketch Prototyping

In order to best visualise how the platform will function I developed a paper prototype of each interface within the general applications functionality. I completed this task for both a mobile and web based application (these can be seen below). Through the development of these paper prototypes I am able to traverse through the applications…

Prototyping: Mobile and Web Application Map

To really understand what the platform would look like I decided to map out the interaction functionality for both a mobile and web based application. Both maps host similar functionality however content review and text based input aspects, are stronger on the web based display due to the benefit of having a large screen and…

User Stories

In this post I will illustrate using a technique called “User Stories” the functionality that the platform must present, to fulfil the needs of its users. The “User Stories” technique asks the designer/developer to fill in a small template with the necessary details, the temple is as follows: “As a <role>, I want <goal/desire> so that <benefit>“ This template then…

Concept Refinement & Elevator Pitch

Following on form my last post regarding concept generation, this post will detail the now refined single concept that I intend to go ahead with. The platform acts to facilitate the gathering of insights from both, internal and external, NCR sources. Internally the platform facilitates the cross communication of NCRs employees, in aid of tackling…

Concepts

Now that I am nearing the third chapter of my time at NCR, I have begun to venture into the ideation stage of my design process. For many weeks now I have had ideas rattling about in my head and it’s a relief to finally put them down on paper. I have organised my ideation…

Inspiration Moodboard

Below, you will see a selection of images that demonstrate what the market looks like in regards to my project direction. The images that can be seen below are all examples of communication platforms and mobile note taking applications. I have used these examples to understand what features are popular within the market and to…

Inspiration – Lotus Blossom

In order to understand how to address my design requirements, I decided to use a design tool called a Lotus Blossom. This tool asks for the user to gather the 8 most desired requirements for a design outcome and find a currently existing example that addresses the requirement very well. The user is next tasked…

Design Scope

Now that I am coming up for the halfway point on this project I thought it valuable to have a Re-analysis of the design scope. The design scope included such aspects as the design challenge, the design objective, the predicted users, KPIs, barriers and the design requirements. The Objective To gather the insights of NCRs…

Insights Toolkit Update

After the initial development of the “Insights Toolkit” I asked the design team here at NCR to have a look over the content and recommend any changes that they felt necessary. I was given several recommendations about the general content, mostly revolving around the impression that the participants would find certain aspects confusing. I have…

Insights Toolkit

In a previous post I discussed how I was in the process of developing a toolkit that I intended to use to understand the key stakeholders within the ATM service journey better. I have since completed the design of this toolkit and it is now (after a quick look over by some peers) ready for…